Question 1

Can I transfer my eSIM to a new device?

Accepted Answer

No, you cannot transfer your eSIM to another device.

Question 2

Does Barça Mobile eSIM have a validity period?

Accepted Answer

Your eSIM will remain valid for a lifetime, however you should top-up with the desired package when travelling to a new destination. Follow the instructions in the Barca Mobile App.

Question 3

How do I delete the eSIM?

Accepted Answer

You can delete the eSIM on both iOS and Android using the following steps:
 iOS: Go to Settings > Mobile Services > Select eSIM > Tap Delete eSIM.
 Android: Navigate to Mobile Network > Select the eSIM > Choose Erase SIM.

Question 4

What happens if my phone is carrier-locked?

Accepted Answer

If your smartphone is carrier-locked, you can only use carriers eSIM until you unlock it. Contact your carrier to find out about unlocking regulations and processes.

Question 5

How long does it take to activate an eSIM?

Accepted Answer

The eSIM will be activated in a few minutes after installing it manually, automatically or using the QR Code in the Barca Mobile app.

Question 6

How to activate an eSIM?

Accepted Answer

Once you successfully install your eSIM, it will automatically activate when you reach your destination.

Question 7

How to install an eSIM?

Accepted Answer

First choose your desired package on the website or in our mobile app. After the succesfull transaction, download the Barca Mobile App on Apple Store or Google Play, where you'll find your eSim ready for installation.

Question 8

Is it possible to temporarily suspend my eSIM plan without terminating it?

Accepted Answer

Yes, you can suspend your eSIM by clicking to turn off eSIM on your device.

Question 9

Why can't I log in to Barça Mobile APP?

Accepted Answer

We're sorry to hear you're having trouble logging into your Barça Mobile account. Please 
double check that you're entering your email address and password correctly. If you are 
still unable to log contact our support team.

Question 10

What should I do if my eSIM data isn't functioning?

Accepted Answer

Make sure you've turned on Data Roaming. If the problem keeps happening, reach out to 
Support.

Question 11

My network connection is unusually slow.

Accepted Answer

Network speed depends on various factors such as coverage, congestion, and 
prioritization by local carriers.

Question 12

How can I contact customer support for assistance?

Accepted Answer

You can contact us via support on our website. You'll get an answer ASAP.

Question 13

How do I delete the eSIM?

Accepted Answer

You can delete the eSIM on both iOS and Android using the following steps: 
iOS: Go to Settings > Mobile Services > Select eSIM > Tap Delete eSIM. 
Android: Navigate to Mobile Network > Select the eSIM > Choose Erase SIM.

Question 14

What are the benefits of using eSIM?

Accepted Answer

These benefits make eSIM a convenient and versatile solution for mobile connectivity: Simplifies switching between mobile networks, streamlines activation processes, ideal for frequent travelers, provides enhanced security.

Question 15

Does eSIM offer faster speeds compared to physical SIM cards?

Accepted Answer

Data speeds depend on the carrier. Barça Mobile eSIM ensures quick connections to the best networks wherever you are, providing a better mobile experience.

Question 16

Can an eSIM enable hotspot functionality?

Accepted Answer

Yes, eSIM technology works similarly to physical SIMs and can enable hotspot 
functionality, depending on the network provider.

Question 17

How does it work?

Accepted Answer

An e-SIM stores multiple numbers, enabling users to switch between different mobile carriers or plans directly from their devices.

Question 18

How do I track my data usage or determine the amount of data remaining?

Accepted Answer

To check the available data or review your data usage, log in to your account on Barça 
Mobile APP. Navigate to the profile section and click on "MySIMs" to view the details.

Question 19

What if my device is not eSIM compatible?

Accepted Answer

If you know that your device is not eSIM compatible then you won't be able to install the eSIM. Please check the compatilibility page (URL) before purchasing any plan.

Question 20

Can I use both an eSIM and a physical SIM together on my device?

Accepted Answer

If you device is eSIM compatible then you can use a physical SIM and an eSIM simultaneously.

Question 21

Which countries are included in the coverage?

Accepted Answer

Barça Mobile provides global coverage, so you don't need to worry about specific countries. To check the whole list of the countries, please visit https://barcamobile.com/esim

Question 22

Is it possible to use multiple eSIMs on a single device?

Accepted Answer

Depending on your phone's capability, you can use multiple eSIMs. Check your 
compatibility here.

Question 23

Do you provide data-only plans?

Accepted Answer

Though we currently offer data-only plans, we'll soon be introducing voice call and SMS plans as part of our expanded offerings!

Question 24

Is eSIM a suitable option for international students/travelers going abroad?

Accepted Answer

Definitely! eSIM provides numerous benefits for students or travelers heading abroad: Hassle-free, Cost-effectiveness, Seamless activation, Multiple numbers and Global compatibility.

Question 25

What is an eSIM?

Accepted Answer

An eSIM (embedded SIM) is a tiny chip embedded within your device, eliminating the need for a physical SIM card. It allows you to easily activate and switch data plans from different providers, often with greater flexibility and affordability.

Question 26

Can I have multiple countries covered in single plan?

Accepted Answer

Yes, you can have multiple countries covered in a single plan. We offer exceptional regional plans for various regions. For detailed information based on your country visit, please refer to the regional plan details at https://barcamobile.com/esim?type=regions

Question 27

Is the eSIM technology secure?

Accepted Answer

Yes, eSIM utilizes identical security protocols as traditional SIM cards, ensuring it's a 
secure and dependable choice.

Question 28

Is eSIM technology more environmentally friendly?

Accepted Answer

eSIMs are environmentally friendlier compared to traditional SIM cards since they 
eliminate the need for physical plastic cards, reducing waste and pollution.

Question 29

What documents are typically needed from customers for eKYC ?

Accepted Answer

Usually you should only provide your passport, however please follow the instructions in the eKYC and check if there are more mandatory documents to be provided.

Question 30

Can I switch my data plan when traveling to a different country?

Accepted Answer

You must buy a new data plan depending on the country you are traveling to.

Question 31

What happens to my current phone number when I use eSIM?

Accepted Answer

Using your eSIM will not affect your current phone or physical SIM.

Question 32

How can I check the status of my plan?

Accepted Answer

To check your plan status, sign in to your Barça Mobile account in our APP and navigate to the 'My eSIM' section.

Question 33

Are there any roaming fees?

Accepted Answer

Our eSIM cards ensure no roaming fees, offering seamless connections at local plans for 
hassle-free travel and better control over your mobile budget.

Question 34

Will the same data plan work in different countries?

Accepted Answer

It will only work if you choose a Regional Plan.

Question 35

Where can I find pricing details for all the different plans offered?

Accepted Answer

You can find all the prices on https://barcamobile.com/esim or in the Barça Mobile App.

Question 36

When is the invoice issued?

Accepted Answer

Billing is monthly and postpaid. Invoices are issued and charged during the first week of the following month.

Question 37

How do I buy Barça Mobile services?

Accepted Answer

You can either buy our services directly through the website or in the Barca Mobile App.

Question 38

Should I purchase before or after I arrive at my destination?

Accepted Answer

The choice is yours. We recommend buying and setting up the eSIM just before your trip, so you can activate it upon arrival.

Question 39

Are there any charges for utilizing an eSIM?

Accepted Answer

Using an eSIM incurs no charges; you only need to pay for the plans.

Question 40

I'm unable to use my eSIM and would like to request a refund.

Accepted Answer

Please reach out to our Support Team on the website (https://barcamobile.com/en/support) or in the Barca Mobile App along with the reason of your refund.

Question 41

How can I top-up my eSIM?

Accepted Answer

To top-up your eSIM, download the Barca Mobile App. Navigate to Profile, then click on My eSIMs. Select Details, choose the Country from the dropdown menu, pick the desired Top Up, and proceed with the purchase.

Question 42

What payment methods do you accept?

Accepted Answer

We accept direct debit. You’ll need to provide a valid bank account during signup.

Question 43

How can I check my invoices?

Accepted Answer

You can check your invoices at any time via the client area on our website or official Barça Mobile app. They’re available in PDF format.

Question 44

What payment options are currently available?

Accepted Answer

Our payment process is fully secure, facilitated through credit/debit card, Apple Pay or Google Pay.

Question 45

Are there plans offering limited data as well as plans with unlimited?

Accepted Answer

We provide only unlimited plans.

OFTE STILLEDE SPØRGSMÅL