Frequently Asked QuestionsQuickly and easily find answers to your questions. Topics are organized for your convenience.
You can either buy our services directly through the website or in the Barca Mobile App.
You can find all the prices on https://barcamobile.com/en/tariffs or in the Barça Mobile App.
The choice is yours. We recommend buying and setting up the eSIM just before your trip, so you can activate it upon arrival.
Our payment process is fully secure, facilitated through credit/debit card, Apple Pay or Google Pay.
Using an eSIM incurs no charges; you only need to pay for the plans.
We provide only unlimited plans.
Please reach out to our Support Team on the website (https://barcamobile.com/en/support) or in the Barca Mobile App along with the reason of your refund.
To top-up your eSIM, download the Barca Mobile App. Navigate to Profile, then click on My eSIMs. Select Details, choose the Country from the dropdown menu, pick the desired Top Up, and proceed with the purchase.
You can delete the eSIM on both iOS and Android using the following steps:
iOS: Go to Settings > Mobile Services > Select eSIM > Tap Delete eSIM.
Android: Navigate to Mobile Network > Select the eSIM > Choose Erase SIM.
Your eSIM will remain valid for a lifetime, however you should top-up with the desired package when travelling to a new destination. Follow the instructions in the Barca Mobile App.
Once you successfully install your eSIM, it will automatically activate when you reach your destination.
Yes, you can suspend your eSIM by clicking to turn off eSIM on your device.
No, you cannot transfer your eSIM to another device.
The eSIM will be activated in a few minutes after installing it manually, automatically or using the QR Code in the Barca Mobile app.
First choose your desired package on the website or in our mobile app. After the succesfull transaction, download the Barca Mobile App on Apple Store or Google Play, where you'll find your eSim ready for installation.
If your smartphone is carrier-locked, you can only use carriers eSIM until you unlock it. Contact your carrier to find out about unlocking regulations and processes.
An e-SIM stores multiple numbers, enabling users to switch between different mobile carriers or plans directly from their devices.
If you know that your device is not eSIM compatible then you won't be able to install the eSIM. Please check the compatilibility page (URL) before purchasing any plan.
If you device is eSIM compatible then you can use a physical SIM and an eSIM simultaneously.
Using your eSIM will not affect your current phone or physical SIM.
An eSIM (embedded SIM) is a tiny chip embedded within your device, eliminating the need for a physical SIM card. It allows you to easily activate and switch data plans from different providers, often with greater flexibility and affordability.
Barça Mobile provides global coverage, so you don't need to worry about specific countries. To check the whole list of the countries, please visit https://barcamobile.com/es/tariffs.
To check your plan status, sign in to your Barça Mobile account in our APP and navigate to the 'My eSIM' section.
Yes, eSIM utilizes identical security protocols as traditional SIM cards, ensuring it's a
secure and dependable choice.
Yes, eSIM technology works similarly to physical SIMs and can enable hotspot
functionality, depending on the network provider.
Data speeds depend on the carrier. Barça Mobile eSIM ensures quick connections to the best networks wherever you are, providing a better mobile experience.
Though we currently offer data-only plans, we'll soon be introducing voice call and SMS plans as part of our expanded offerings!
eSIMs are environmentally friendlier compared to traditional SIM cards since they
eliminate the need for physical plastic cards, reducing waste and pollution.
Usually you should only provide your passport, however please follow the instructions in the eKYC and check if there are more mandatory documents to be provided.
These benefits make eSIM a convenient and versatile solution for mobile connectivity: Simplifies switching between mobile networks, streamlines activation processes, ideal for frequent travelers, provides enhanced security.
It will only work if you choose a Regional Plan.
You must buy a new data plan depending on the country you are traveling to.
Depending on your phone's capability, you can use multiple eSIMs. Check your
compatibility here.
Our eSIM cards ensure no roaming fees, offering seamless connections at local plans for
hassle-free travel and better control over your mobile budget.
To check the available data or review your data usage, log in to your account on Barça
Mobile APP. Navigate to the profile section and click on "MySIMs" to view the details.
Definitely! eSIM provides numerous benefits for students or travelers heading abroad: Hassle-free, Cost-effectiveness, Seamless activation, Multiple numbers and Global compatibility.
Yes, you can have multiple countries covered in a single plan. We offer exceptional regional plans for various regions. For detailed information based on your country visit, please refer to the regional plan details at https://barcamobile.com/es/tariffs?type=regions.
Make sure you've turned on Data Roaming. If the problem keeps happening, reach out to
Support.
Network speed depends on various factors such as coverage, congestion, and
prioritization by local carriers.
You can contact us via support on our website. You'll get an answer ASAP.
We're sorry to hear you're having trouble logging into your Barça Mobile account. Please
double check that you're entering your email address and password correctly. If you are
still unable to log contact our support team.
You can delete the eSIM on both iOS and Android using the following steps:
iOS: Go to Settings > Mobile Services > Select eSIM > Tap Delete eSIM.
Android: Navigate to Mobile Network > Select the eSIM > Choose Erase SIM.